Shipping & Return Policy

At Ammorie, we are committed to delivering your jewellery with the utmost care and reliability, ensuring every piece arrives safely and on time. Our shipping process is designed to provide you with a seamless and dependable experience from the moment you place your order. Here are some further details about our shipping policy:

1. We proudly deliver to all the locations across India, ensuring our jewellery reaches you no matter where you are.
   
   
2. Dispatch Details: All orders are dispatched within 24 hours once the order is received. Please note, orders received on Saturday, are dispatched on the following Monday.
   During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.
   
   
3. Same-Day Shipping: Same day shipping is available within Delhi NCR at additional charges.
   Kindly get in touch with us on WhatsApp or call before placing your order with us at +91-9205273743
   
   
4. Delivery Time: Delivery time depends on the shipping location, with standard shipping usually taking 2 to 7 working days after dispatch.
   While we aim to meet these timelines, actual delivery may vary due to factors beyond our control.
   
   
5. Order Tracking: Once your order has been shipped, we will send you a tracking link via email, message or WhatsApp. This enables you to track your shipment's journey and stay updated until your jewellery reaches your doorstep.
   
   
6. Shipping Charges: We offer free standard shipping on prepaid orders across India. For same-day delivery within Delhi NCR, additional charges will apply.
   
   

CANCELLATION, EXCHANGE & RETURN POLICY

Here are the details of the cancellation, exchange and return policy - 

1. Return: As a company policy, we do not provide a refund/return on any product once sold.
   
   
2. Exchange: An exchange will only be issued in the following circumstances:
   - Incorrect item received
   - Defective product received
   - Damaged parcel received
   
   In the case of an incorrect or defective order or damage during transit, we require customers to provide a complete uncut unboxing video from start to end, ensuring all labels are visible. This video serves as evidence for the shipping carrier and helps us assess the issue accurately.
   
   To initiate an exchange, please email us at ammoriecare@gmail.com with your concern and attach the unboxing video within 24 hours of delivery. Requests received beyond this timeframe may not be eligible for assistance.
   
   Once we receive your concern and unboxing video, we will review the information provided. Based on our assessment, we will determine the appropriate action to be taken.
   
   Ammorie reserves the right to refuse any replacement request that does not meet our requirements.
   
   Exclusions: Please note that concerns arising from not following proper jewellery care instructions are not eligible for a replacement.
   
   
3. Customer initiated Cancellation: Once an order has been processed, we are unable to accommodate customer-initiated cancellations. Therefore, we request you to review your order details carefully before finalizing your purchase.
   
   
4. Cancellation by Ammorie: We strive to fulfil each order to the best of our abilities. However, there may be rare occasions where we are unable to process an order and must cancel it.
   If any portion or the entire order needs to be cancelled, we will contact you to inform you of the cancellation. In the event of a cancellation, any payment made for the cancelled item(s) will be reversed back to your account within 3-5 business days.

We look forward to providing you with a delightful and worry-free shopping experience. If you have any questions about our shipping or return policy, please don't hesitate to contact us at ammoriecare@gmail.com or +91-9205273743.